We here at Abbotsford Cycles want your online shopping experience to be smooth and easy! Therefore if for any reason you are not happy with your order, or it is the wrong model for your ride or doesn't do or look how we say it is going to, then we are completely happy to provide an exchange or refund (provided the items are unused and returned in the condition they were received). Simply send all returns in original packaging and condition, accompanied by the invoice to Abbotsford Cycles within 14 days of receipt of the product.
Please call or email prior to returning so we can issue you with a return approval number. All goods must be sent via registered/express post only.
Refunds will only be given for the value of the item, not including the initial cost of shipping the item to the customer. Abbotsford Cycles is not responsible for products lost during return shipping. Exchanges should include a self addressed prepaid satchel with the return of the item for the replacement stock to be sent to the customer in.
Forward returns to the following address:
27 Swan Street